As an employer, you will have the opportunity to join a dynamic and innovative company. By applying for this job, you will gain valuable experience in technical customer service and have the chance to work with a team of professionals. You will also have the opportunity to troubleshoot and solve technical issues, communicate effectively with customers, and utilize critical thinking skills. Join our team and take advantage of this exciting opportunity for growth and development.

Key Responsibilities:
- Receive, evaluate, and respond to customer problems and issues in a timely manner via phone and email
- Maintain or exceed quality performance metrics, including call monitoring scores
- Communicate and explain information and data to customers and team members
- Conduct software testing to identify bugs and potential fixes
- Assume remote control over customers’ computers when necessary to resolve problems

Key Requirements:
- 2+ years’ experience in a B2B technical service role or equivalent education
- Full knowledge of technical customer service processes
- Excellent verbal and written communication skills
- Troubleshooting and solving technical issues (connectivity, hardware, and software)
- Working with professionals via phone and email

Additional Information:
- This position does not involve programming or systems administration
- Works non-standard hours when necessary
- Escalate issues for resolution when warranted
- Performs other duties as requested by their Manager
- Experience documenting information in a CRM system
- Experience using an order fulfillment system
- Experience with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook

Note: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.